Implementation of the “Gagean Fast Track” Program Based on Lean Healthcare Principles to Improve Outpatient Service Efficiency at Prof. Dr. Margono Soekarjo Regional General Hospital
DOI:
https://doi.org/10.32584/jkmk.v9i1.3187Keywords:
Lean Healthcare, Fast Track, Outpatient Services, Healthcare Efficiency, Patient Waiting Time, Healthcare InnovationAbstract
Hospitals continue to face substantial challenges in healthcare service delivery, particularly prolonged patient waiting times, inefficient patient flow, and suboptimal utilization of available resources. These challenges can compromise healthcare quality, patient satisfaction, and patient safety. Innovative service delivery models are therefore needed to improve operational efficiency without requiring additional infrastructure or substantial financial investment. This study aimed to evaluate the effectiveness of the “Gagean Fast Track” program, developed using Lean Healthcare principles, in improving outpatient service efficiency. An implementation-focused approach was employed, incorporating Lean principles to identify and eliminate non-value-added activities, streamline patient flow, optimize resource utilization, and strengthen patient-centered care. The intervention integrated the Smart Medica digital platform and electronic medical records (EMRs) to facilitate service coordination, accelerate administrative processes, and improve documentation accuracy. The findings indicated that implementing the Gagean Fast Track program reduced patient waiting times, improved resource utilization, and enhanced overall outpatient service workflows without requiring additional infrastructure investment. Successful implementation was supported by interdepartmental collaboration, stakeholder engagement, and continuous monitoring and evaluation. The program was also replicated in several hospitals, suggesting its potential adaptability and scalability across different healthcare settings. These findings suggest that the Gagean Fast Track program offers a promising Lean Healthcare–based approach to optimizing outpatient service delivery. Integrating digital health technologies with systematic workflow improvement may support more efficient, responsive, and patient-centered healthcare services. Further evaluation using standardized performance indicators is recommended to establish its long-term effectiveness and sustainability.
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