Pengembangan Sikap Empati Perawat Dalam Patient Center Care Melalui Kepemimpinan Transformasional: Literatur Review

Yetti Oktaviana, Luky Dwiyantoro


Introduction: Patient-Centered Care (PCC) is a new paradigm in health services that places patients as the center of care. PCC involves the concept of caring, sharing, communication and building therapeutic relationships. Many patients found complaints about the attitude of nurses who were less friendly in serving, nurses responded less well to complaints felt by patients, nurses did not respond appropriately to the questions submitted by patients, and did not care about the needs of patients. The meaning of nursing practice that supports quality nursing is meeting the needs of patients through interactions based on caring, empathy, responsibility, and respect for the existence of patients. According to patient-centered theory (also known as client-centered theory), one of the factors that influence PCC is empathy. Objective: To provide an overview of the development of nurse empathy in supporting patient-focused services (Patient-Center Care) through transformational leadership. Method: Literature review by searching several research journal articles published through the electronic data base. The electronic data base used: PubMed, EBSCO and Cochrane Library by using keywords: patient center care, empathy, and leadership transformation. As well as using the nursing handbook reference. Results: Increasing empathy can lead to increase in communication and therapeutic relationships between nurses and patients. Empathy is built to support the improvement of patient center care services and patient outcome repair. Efforts to develop empathy attitudes are developed within the framework of transformational nursing leadership. Conclusion: Measurements of empathy and service outcome are used as measurements for evaluating the quality of nursing services. Transformational nursing changes the mindset of what patients expect in services and determines the process for achieving service goals. Always develop adaptive processes and influence staff to achieve service goals


PCC; Empathy; Transformational Leadership

Full Text:



Barbara J Cliff, Patient Centered Care : The Role of Healthcare Leadership, Journal of healthcare management/ American College of Healthcare Executives. January 2013 source: PubMed.

Bessie L. Marquis, Carol J. Houston, Alih bahasa Widyawati, Wilda Eka H., Fruriolona A., Kepemimpinan Dan Manajemen Keperawatan Teori , Aplikasi & Teori, 2003, Penerbitu Buku Kedokteran, EGC,

Brandy Haley, PhD, RNa,*, Seongkum Heo, PhD, RNb, Patricia Wright, PhD, RNb, Claudia Barone, EdD, RNc, Mallikarjuna Rao Rettigantid, PhDd,e, Michael Anders, PhD, Effects of Using an Advancing Care Excellence for Seniors Simulation Scenario on Nursing Student Empathy: A Randomized Controlled Trial, 2017 International Nursing Association for Clinical Simulation and Learning. Published by Elsevier Inc. All rights reserved.

Burhans L.M. & Alligood M.R. Quality nursing care in the words of nurses. Journal of Advanced Nursing 66(8), 1689–1697. 2010, doi: 10.1111/j.1365-2648.2010.05344.x

Gooloo S. Wunderlich, Frank Sloan, and Carolyne K. Davis, Nursing Staff in Hospitals and Nursing Homes: Is It Adequate?, ISBN: 0-309-55665-1, 560 pages, 6 x 9, (1996) the National Academies Press at:

Kathiresan Jeyashree, Soundappan Kathirve, Muthu K. Prathibha, Cross-cultural Adaptation of Jefferson Scale of Empathy-Health Professions Students Version: An Experience with Developing the Tamil Translatio, on Monday, September 25, 2017, IP:]

Kathiresan Jeyashree1, Soundappan Kathirvel2,3, Muthu K. Prathibha4 , Cross-cultural Adaptation of Jefferson Scale of Empathy-Health Professions Students Version: An Experience with Developing the Tamil Translation, on Monday, September 25, 2017, IP:

Martha Raile Alligood, Editor edisi Indonesia : Achir Yani ,Kusman Ibrahim, Pakar Teori Keperawatan dan Karya Mereka edisi Indonesia ke 8, Volume 1, 2017, Elsevier Singaopre Pte Ltd.

Patient Safety and Quality: An Evidence-Based Handbook for Nurses: Vol. 1

Potter, Perry, Fundamental Keperawatan, Buku 1, Edisi 7, 2010, Mosby.

Roberta Maria Savieto, Eliseth Ribeiro Leão, Nursing assistance and Jean Watson: a reflection on empathy, Corresponding author: Roberta Maria Savieto. Marert 2016, DOI: 10.5935/1414-8145.20160026

Vishnu Renjith1, Renu G2, Anice George3, Transformational Leadership in Nursing, International Journal of Scientific Research and Management Studies (IJSRMS) ISSN: 2349-3771, 01 Juni 2015,



  • There are currently no refbacks.

Copyright (c) 2018 Yetti Oktaviana, Luky Dwiyantoro

View My Stats

Persatuan Perawat Nasional Indonesia Jawa Tengah

Central Java Nursing Center, Jl. Yos Sudarso No. 47-49 Genuk, Ungaran Barat, Semarang, Jawa Tengah, Indonesia

Tel / fax : (024) 769 13574 / (024) 769 13575 | Email:

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.